Help Centre
General
Common questions
Placing an order
- I can't seem to place an order - what do I do?
- How do I know if my order has been confirmed?
- Once I’ve placed my order, can I contact the restaurant directly?
- Can I change my order after I have paid for it?
- How can I cancel my order?
- What can I do if my order was cancelled after I paid?
Where's my order?
Dissatisfied with your Order
Accounts, Payments & Vouchers
- How long will it take for me to get my refund?
- How do I redeem a voucher?
- How do unsubscribe from marketing communication?
- How do I manage my account and details with Menulog?
- How do I get a receipt for my order?
- How do I delete my account?
Food Safety
General help
- What is a ‘Service Fee’?
- How to receive push notifications?
- What should I do if I can't find the restaurant I am looking for?
- What is a ‘Local Legend’?
- What does it mean when a restaurant has a ‘Promoted’ tag on their listing?
- Forgotten your Password?