General

Common questions

• What can I do if my order was cancelled after I paid?
• I haven't received my order, what should I do?
• What can I do if I am not happy with the food quality?
• What should I do if the food received is not what I requested?

Accounts & payment

• Updating Account Details
• How do I get a receipt for my order?
• How do I unsubscribe or delete my account?
• What payment types do you accept?

The order process

• How do I know if my order has been confirmed?
• Can I change my order after I have paid for it?
• I haven’t received an order confirmation, what should I do?
• I've received a confirmation but my order has not arrived, what can I do?
• How can I cancel my order?
• Once I’ve placed my order, can I contact the restaurant directly?

Food & safety

• What is a contact-free pickup?
• How do I request a 'Contact-free Delivery'?
• What is Menulog’s response to Coronavirus?
• I have an allergy, how do I let the restaurant know?

General help

• Reset Password
• Removing Credit Card or Delivery Address
• Placing a review for your previous orders
• Can I ask a general question not listed online?
• How does Menulog work?
• How are you protecting my personal details?

See all 7 articles