General

Common questions

• What can I do if my order was cancelled after I paid?
• I haven't received my order, what should I do?
• What can I do if I am not happy with the food quality?
• What should I do if the food received is not what I requested?

Accounts & payment

• How do I redeem a voucher?
• How do unsubscribe from marketing communication?
• How do I manage my account and details with Menulog?
• How do I get a receipt for my order?
• How do I delete my account?
• What payment types do you accept?

The order process

• How do I know if my order has been confirmed?
• Why do you have ‘Delivered by Restaurant’ or ‘Delivered by Menulog’ next to each restaurant?
• I can't seem to place an order - what do I do?
• Can I change my order after I have paid for it?
• I've received a confirmation but my order has not arrived, what can I do?
• How can I cancel my order?

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Food & safety

• What is Menulog’s response to Coronavirus/Covid-19?
• What is a contact-free pickup?
• How do I request a 'Contact-free Delivery'?
• What do I do if I have an allergy?

General help

• How to receive push notifications?
• What should I do if I can't find the restaurant I am looking for?
• What is a ‘Local Legend’?
• What does it mean when a restaurant has a ‘Promoted’ tag on their listing?
• Forgotten your Password?
• How do I change my Password?

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