Phone the Partner
If you or someone you are ordering for has a food allergy, it is essential you contact the Partner via phone. If you are unable to contact the Partner via phone, we recommend you do not place an order.
Why can’t Menulog guarantee my meal will be suitable for allergies or intolerances?
To ensure your safety, it’s important you speak directly with those that are cooking the food at the Partner. Speaking directly with the Partner will allow you to communicate allergy requirements in detail, with the people preparing your meal. Partner are also best placed to answer your questions about ingredients used in your meal and how they are cooked.
How does Menulog make sure the Partner's menu is correct?
When a Partner signs up to Menulog, they provide us with up-to-date menu information, which is added to their dedicated Menulog page. We also require them to notify us if any menu details change.
Why can’t Menulog speak with the Partner on my behalf?
The only person who can provide sufficient detail about allergens to ensure your safety, is you. As such, it’s important you speak directly with the Partner. Customer safety is Menulog’s foremost priority and as such, we cannot take the risk of having allergen information miscommunicated.
Can’t I just write my allergy information in the comments box when I order?
No. It is essential you contact the Partner directly via phone. Partners can get very busy, which brings the risk of misreading or missing part or all of a comment on an order.
How do I get in touch with the Partner?
Please contact the Partner directly via phone.
I have additional questions about allergies - what can I do?
We always recommend you contact the Partner directly to discuss your specific food allergies or intolerances before placing your order directly with them.
What does it mean if an item is labelled 'gluten-free'?
All of our Partners have the option to label food items as gluten-free on their menus and product lists.
A gluten-free product should be free of detectable gluten, oats, oat products and malted cereals containing gluten and their products.
If you still have any questions about a gluten allergy or intolerance, we definitely recommend calling the place you're ordering from. That way, you can double-check the ingredients and ask how the food is prepared.