Most of our orders are delivered on time. There may be times when restaurants are very busy or there are a lot of orders for our couriers. Typically from external factors such as traffic, road works, and weather conditions. It could even be that the restaurant is taking a little more time to prepare the food, just to make sure it's perfect for you!
Always check the Order Confirmation section of the app to see the latest status of your order - rest assured it is the most up to date information we have about your order.
If you’d like to discuss your order with a member of our Customer Care Team, please select the chat to us button below and we’ll help resolve this for you (this button is only visible if you’re logged in to your account).