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Common questions

What can I do if my order was cancelled after I paid?
I haven't received my order, what should I do?
What can I do if I am not happy with the food quality?
What should I do if the food received is not what I requested?

What else can we help with?

Placing an order

I can't seem to place an order - what do I do?
How do I know if my order has been confirmed?
Once I’ve placed my order, can I contact the restaurant directly?
Can I change my order after I have paid for it?
How can I cancel my order?
What can I do if my order was cancelled after I paid?

Where's my order?

Why can’t I see on the map where my courier is?
The ETA of my order has passed - where is my order?
My order is ‘Delivered’, but I dont have my order
My order is stuck on ‘Assigning a courier’
Why is my order late?
Where is my order?

Dissatisfied with your Order

My order arrived at the wrong temperature
There is something unexpected in my food
This isn't what I ordered!
Unhappy with the food quality?

Accounts, Payments & Vouchers

How long will it take for me to get my refund?
How do I redeem a voucher?
How do unsubscribe from marketing communication?
How do I manage my account and details with Menulog?
How do I get a receipt for my order?
How do I delete my account?

Food Safety

What is Menulog’s response to Coronavirus/Covid-19?
What is a contact-free pickup?
How do I request a 'Contact-free Delivery'?
What do I do if I have an allergy?

General help

What is a ‘Service Fee’?
How to receive push notifications?
What should I do if I can't find the restaurant I am looking for?
What is a ‘Local Legend’?
What does it mean when a restaurant has a ‘Promoted’ tag on their listing?
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