Help Centre
-
What can I do if my order was cancelled after I paid?
-
I haven't received my order, what should I do?
-
What can I do if I am not happy with the food quality?
-
What should I do if an item is missing from my order?
Common questions
What else can we help with?
Menulog Pay for Customers
- What if I want to pay for something that exceeds my daily allowance?
- Why can’t I use my Menulog Pay allowance at restaurants that only accept cash payments?
- My allowance disappeared! How can I get it back?
- Why isn't my Menulog Pay allowance available right now?
- I have questions or issues with Menulog Pay. Who can I contact?
- How do I use my Menulog Pay allowance?
Menulog Pay for Admins
- I have requested more information through the website, what now?
- I have moved existing users from one budget group to another budget group with different rules. How much allowance will they receive?
- What are the permission levels for admins?
- I have added users to a budget group during the month. How much allowance will they receive?
- I have deleted a user but want to use their email address for another user. How can I do this?
- How can I edit allowances?