On the rare occasion that if your current order status on the Order confirmation page is ‘Delivered’, but you don't have your order, then it looks like something has gone wrong. Check if you have received the order (such as taking a look outside to see if the order is on the doorstep or at the reception area).
If you have not been able to locate the order and need more help, simply chat or phone us with your order ID handy.
N.B. Please be aware that we’re currently experiencing a very high volume of calls, emails and chats. As there may be a longer response time, please only contact us if your enquiry is urgent. Thank you.