Self exclusion
You can choose to opt out of viewing items containing alcohol.
How to opt out:
Log into account -> My Account (website) or Settings (app) -> Select 'Exclude alcohol items' (website) or 'Exclude items containing alcohol' (app) -> Choose length of time.
If six months is selected, preferences can be updated after this period. If permanent is selected, it cannot be reversed. There is a 24 hour hold after opting in in case you change your mind.
Once opted-in:
- Alcohol and tobacco products will not appear on menus or carousels
- You won't be able to reorder alcohol or tobacco products for your chosen timeframe
- You will no longer receive marketing communications about alcohol products
Third party exclusion request
You are able to make a request on someone else's behalf to restrict a customer from purchasing alcohol.
Anyone who is associated with the customer can raise this request. Each request will be assessed on a case by case basis and consider a wide range of factors prior to a request being actioned.
How do I make a request?
To make a request you have two options:
- Navigate to the live chat on the Menulog app, and make a third-party exclusion request. Be sure to include the name of the customer in question. This will then be escalated to senior management for investigation.
- Alternatively, send an email to healthandsafety@menulog.com.