If your order is cancelled
If your order is cancelled shortly after it is placed, don't worry - we instantly send notification of the cancelled order back to your issuing bank or Paypal and request them to release the pending transaction. It is then in the hands of the bank to process this.
How long it takes for you to get a refund is subject to your bank's processing times. It is normally completed within one business day, however, can take up to 10 and on very rare occasions, longer. Unfortunately this is outside of our control and we are unable to provide any assistance to expedite and refunds once it has left our system.
Once the bank releases the transaction it will disappear from your account entirely, and will not be seen as a refund of the amount. Instead, it will seem as if the transaction never existed.
If you have contacted us for a refund due to an issue with your order
If you have had an issue with your order and we have advised you that we will process a refund, we need to process a manual refund - which typically 1-2 days. Once we have processed this refund, it is then in the hands of the bank to process this.
How long it takes for you to get a refund is subject to your bank's processing times. It is normally completed within one business day, however, can take up to 10 and on very rare occasions, longer. Unfortunately this is outside of our control and we are unable to provide any assistance to expedite and refunds once it has left our system.
You will see this refund as a negative charge to your account.
What if 10 days has passed since I was promised a refund?
Something doesn't sound right here! We will need to look into this to see if something went wrong. Please email us at enquiries@menulog.com with your Order ID and details so we can investigate further. Please ensure 10 days has passed since the refund was advised to you as we are unable to check any further until that timeframe has passed.
N.B. Please be aware that we’re currently experiencing a very high volume of calls, emails and chats. As there may be a longer response time, please only contact us if your enquiry is urgent. Thank you.