If your order is cancelled:
If your order was cancelled shortly after you placed it, don't worry – we'll automatically notify your bank or Paypal, and they'll return the pending transaction back to your available funds. It's then in the hands of the bank to process this.
Once the bank releases the pending transaction, it won't show as a refund on your statement, it will just go back to your available funds.
This should only take between 1-2 days, but please be aware that refunds can take up to 10 working days, depending on your bank's processing times.
If you have contacted us for a refund due to an issue with your order:
If you've had an issue with your order, we may need to process a manual refund – which typically takes 1-2 working days. Once we have issued a refund, it's then in the hands of the bank to process this. Just so you know, refunds can take up to 10 working days to go back to your account.
What if 10 days have passed since I was promised a refund?
If you paid by debit card, credit card, PayPal, Google Pay or Apple Pay, your money will take 2-14 days to go back into your bank account, depending on who you bank with.
Menulog cannot influence this timeframe in any way, so you should contact your bank first if there are any issues.