Menulog General The order process How do I know if my order has been confirmed? You'll get an SMS within 5-10 minutes of ordering that will give you an estimated time of your order completion. Still need help? Our support team is here to help answer your questions. Get in touch via your preferred contact method below.. Chat with us Send us an email Talk to us Talk to us You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 1300 664 335. Have all your order details ready - we'll be able to sort things out a lot faster that way. Articles in this section How do I know if my order has been confirmed? Can I change my order after I have paid for it? I haven’t received an order confirmation, what should I do? I've received a confirmation but my order has not arrived, what can I do? How can I cancel my order? Once I’ve placed my order, can I contact the restaurant directly?