We strive to help provide you with the greatest choice of delicious meals delivered quickly to your door. There may be times where restaurants are very busy or there are a lot of orders for our couriers. Typically from external factors such as traffic, road works, and weather conditions. It could even be that the restaurant is taking a little more time to prepare the food, just to make sure it's perfect for you!
For the most up to date information about your order review the order confirmation screen on the App or Website - to do this simply click on the ‘Orders’ page from the main page and select your order.
If the ETA of the order has passed, this order confirmation screen is the best place to check for any updates to your order - as soon as there is progress on your order, the order confirmation screen will be updated.
In the rare instance that order has been marked as delivered and you haven’t received it, please contact us on one of the below channels as soon as possible so that we can begin our investigation. Please have your order number and contact details handy.