We strive to help provide you with the greatest choice of delicious meals delivered quickly to your door. There may be times where restaurants are very busy or there are a lot of orders for our couriers. Typically from external factors such as traffic, road works, and weather conditions. It could even be that the restaurant is taking a little more time to prepare the food, just to make sure it's perfect for you!
Always check the Order Confirmation section of the app to see the latest status of your order - it is the most up to date information we have about your order.
N.B. Please be aware that we’re currently experiencing a very high volume of calls, emails and chats. As there may be a longer response time, please only contact us if your enquiry is urgent. Thank you.