Most of our orders are delivered on time. There may be times where restaurants are very busy or there are a lot of orders for our couriers. Typically from external factors such as traffic, road works, and weather conditions. It could even be that the restaurant is taking a little more time to prepare the food, just to make sure it's perfect for you!
Always check the Order Confirmation section of the app to see the latest status of your order - rest assured it is the most up to date information we have about your order.
If you need more help, simply chat or phone us with your order ID handy.