We’re passionate about delivering you the meals you want, when you want them, so if something is not as expected, we sincerely apologise for your experience and want to make things right!
If you would simply like to provide some feedback for the restaurant, please do so using our restaurant review system. This will help our partners understand where they might be able to improve in the future so that other customers will have a better experience with their store. We’re also committed to supporting our restaurant partners and do communicate with them on a regular basis. We discuss all reviews (good and bad) to help them improve their service.
To leave a review, simply:
On the Menulog App:
- Locate your previous order, by tapping on the menu button in the top-left corner of the home screen (Android) and select 'Your Orders' (Android), or bottom of the home screen (iPhone) 'Orders'. Ensure you have already logged in.
- Choose the order you’d like to review
- Tap 'Review your order' to get started
On the Menulog Website
- Head to the Menulog website and click or tap on your name in the top-right corner of the homepage (if you've already logged in - if not, simply log in),
- Select 'Orders' and click the order that you’d like to review
- Leave your review on the Order details page that opens and click 'Submit'
N.B. Please be aware that we’re currently experiencing a very high volume of calls, emails and chats. As there may be a longer response time, please only contact us if your enquiry is urgent. Thank you.